TERMS and CONDITIONS: Decohub

These terms and conditions ("Terms") govern the trade partnership between Decohub ("the Company") and its Clients ("the Client") in connection with the provision of services and products (“Goods”) by the Company. 

By accepting a quote or placing an order with the Company, the Client agrees to abide by these Terms. 

These Terms are subject to change at any time, and it is the Client's responsibility to review and accept the most recent version before engaging in any business with the Company.

ORDER ACCEPTANCE

The Company deems placing a “New Order” through the Client portal, without selecting the “Quote Required” option to be a confirmed order and will commence the order processing and artwork process without further approval. If the Client requests a quote, a quote will be prepared and the acceptance of the quote will be deemed to be a confirmed order and the Company will commence the order processing and artwork process. 

Any modifications to a confirmed order, may be subject to additional charges and will be quoted accordingly.

Cancellation charges do apply to orders cancelled after a quote has been accepted. The cancellation fee will include the artwork setup fees quoted on the order and any production related costs incurred by the Company at the time of cancellation. As the fee varies depending on the order and stage at cancellation, a breakdown of the charge will be provided at the time.

PRICING & PAYMENT

Approved the Company Clients will be provided an exclusive trade-only price list. This price list is not to be distributed to anyone without written permission.

By placing an order, the Client acknowledges responsibility for the full payment of the invoice. Clients must meet payment terms and deadlines specified in their order unless alternative arrangements have been made with the Company.

Payment terms of 30 days from the end of the current month may be given to approved trading accounts. 

Payment can be made via EFTPOS, Credit Card (over the phone), or bank transfer. When making payments through EFT, the Client must forward a remittance or payment confirmation to accounts@the Company.com.au, as per the payment terms stated on the invoice.

The Company reserves the right to change prices in the following circumstances: (a) If a variation to the Goods requested by the Client occurs, or (b) if a variation to the Services originally scheduled, including any specifications, is requested by the Client. In the event of a price change, the Company will notify the Client and obtain full approval before proceeding with payment. 

Unless otherwise stated, prices do not include GST.

ARTWORK

File Provision

All artwork proofs (also referred to as digital mockups, or mockups), logo files, and instructions provided by the Client are presumed to be accurate. If the Company is required to make revisions to artwork, such revisions are subject to the Client's approval and may result in additional charges. The Company accepts no responsibility for miscommunication, errors, or incorrect instructions provided by the Client. The Company will strive to deliver services and products of the highest accuracy and quality and will intervene if the requested work is not feasible. All artwork provided to the Company is on the understanding that the Client has full legal permission to reproduce the artwork and the Company will not be held responsible if a Client solicits reproduction without this permission. The Client is responsible for any copyright infringements for artwork/logo use.

Artwork Proofs

The Company aims to replicate artwork proofs and designs as accurately as possible, however minor differences in colour, size, placement, and design may occur. The Company does not offer compensation for minor variations (within 10%) between artwork proofs and physical replication. Colour variations can vary from screen to screen and this is outside of our control so we cannot guarantee 100% colour accuracy. Digital artwork proofs for garments are created to reflect average garment sizes and designs, but specific decoration specifications can be found in the order.

Colour Matching

Due to the nature of our decoration techniques, including but not limited to printing and embroidery, the Company cannot guarantee 100% colour accuracy. Minor colour variations may occur between ink or thread batches and can therefore vary between orders. Embroidery logo colours are chosen based on the Company's advice (unless supplied by the Client) and the available thread colours. The Company will strive to match colours as closely as possible, and will be subject to the Client's approval. If exact colour matching is required for specific branding guidelines, it is recommended the Client request a physical sample.

Artwork Approval

The Company will seek artwork approval from the Client before production, unless it is a repeat order with exact decoration specifications for which approval has already been obtained. Once artwork is approved, it is considered final and will not be altered. While the Company may offer advice, the final responsibility for approving artwork lies with the Client. Although the Company makes every effort to follow the Client's instructions, it is the Client's responsibility to review and approve the artwork. the Company will not be liable for errors not corrected by the Client before approval.

GOODS

Stock

The Client must supply accurate quantities and stock information to the Company upon placing an order. Failure to provide sufficient information or non-compliance with the Company’s provided stock guidelines may result in additional charges. 

The Company will verify the stock upon receipt against the order specifications and will address any issues with the Client before proceeding.

the Company does not decorate worn or washed garments as the Company cannot guarantee the history of garment care and therefore cannot guarantee the quality and longevity of the decoration. All stock must be brand new, unworn and unwashed. The Company will use professional judgment to determine the suitability of customer-supplied stock and will inform the Client if it is not suitable. 

the Company does not accept responsibility for resupplying the cost of damaged customer-provided stock due to machine malfunction. Machine malfunctions are inevitable and are considered outside of our control. In the event of damage to your stock, the Company will use its discretion to resolve issues with the Client on an order-by-order basis. By providing stock, the Client accepts this risk. 

Decoration

Due to the nature of our decorative processes, allowances of 10% in artwork placement is deemed acceptable and in line with industry guidelines and should be considered. Embroidery and heat transfer printing involve physical processes where Goods are framed manually or placed onto the machines by hand therefore exact placement cannot be 100% guaranteed.

Transfers

The Company will provide application advice and guidance for transfers to ensure optimal results. The Company is not responsible for the application of supplied transfers and therefore cannot guarantee the longevity or durability of the transfers.

Physical Samples

The Company is not obligated to provide physical samples, however they may be available upon request and will be charged accordingly. It is recommended the Client requests a physical sample for importance or significant orders or if specific branding guidelines must be met. By not requesting a physical sample, the Client accepts the artwork proof as sufficient to proceed.

Returns

Decorated Goods cannot be returned or exchanged unless faulty. Faulty Goods must be advised of within 7 days of receipt and returned within 14 days of receipt. If the Goods are deemed faulty, the Company will replace the Goods to the same order specifications. The Company does not provide entirely new designs or products as replacements. The Company reserves the right to reject returns if the Goods have been worn or washed.

Turnaround Times

Turnaround times can vary depending on the order requirements and workload at the time. Generally, our turnaround time is within 5-7 days from artwork approval however a more accurate turnaround time can be provided at the quote stage. Upon request, orders can be expedited, subject to production capacity and may incur a priority fee. While the Company will make every effort to meet deadlines, the Company does not take responsibility for problems outside its control, such as machine malfunctions, electrical faults, emergencies, courier delays, or stock issues/delays from suppliers that may affect these deadlines. The Client assumes the risk for these unlikely events by agreeing to proceed with a rush order.

DELIVERY OF GOODS

Upon completion, the Client’s Goods will be made available to a) collect from our warehouse b) dispatched to an address (s) provided by the Client. Delivery of Goods is taken to occur at the time that the Company (or the Company’s nominated courier) delivers the Goods to the Client’s nominated address even if the Client is not present at the address or when the Goods have been collected from the Company’s premises by the Client (or a Client-arranged representative). The Company assumes no responsibility for delivery delays or damages incurred as a result of the delivery being late. The Client is responsible for any additional charges incurred if the courier is unable to deliver the Goods. At the Company’s sole discretion, the cost of the delivery is in addition to the price and the Client is responsible for covering delivery fees unless otherwise specified or agreed upon.

GARMENT CARE

The Company recommends the following care practices for the longevity of garments and transfers:

• Washing in cold water with garments turned inside out. Transfers can be washed up to 40 degrees celsius (this is also subject to the care instructions of the garments)
• Washing with modest washing powders and detergents to maintain brightness and longevity of the transfers
• Do not bleach, soak or tumble dry
• Do not iron directly onto the prints. Place a piece of fabric over the transfer or iron the garment whilst it is turned inside out

RIGHT OF REFUSAL

The Company reserves the right to refuse orders, if the requests do not align with our company values and/or ethical stance on certain issues.

Last updated: Sept, 2023